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SUPPORT

 
World's latest & unique medical gadget DIGITAL DOCTOR (software cum hardware)
 

Users can also seek support through submitting their query or by contacting us. Enquiries from the dealers are also solicited.

TROUBLE SHOOTING

Dear Friends,

Thank you for trusting us & making us your partner in diagnosing disease & promoting health through world's number one digital diagnosis partner.

As every software our software also needs some trouble shooting.

Click to choose your trouble:
1. Uninstall & Reinstalling Diagnoz-it Pro
2. After Virus attack, Invalid Password
3. Calculator page blank

 

1. Reinstalling Diagnoz-it PRO:

Please goto > control panel> Add remove program > Uninstall Diagnoz-it PRO click Remove.

  1. Click Start, Settings, Control Panel.
  2. Click Uninstall a Program.
  3. Select the Diagnoz-it PRO product.
  4. Click Remove and follow the steps provided.

Then also click & Uninstall Microsoft SQL Server 2005

 Press window key on the keyboard with R. You will get a Run window, Type services.msc. Click Ok.

Right click on Microsoft SQL Server 2005 (Diagnozit) & click Stop

Click next

Click Finish. Now reboot your Machine

if you face any problem please write us at support@diagnozit.com

Now insert Diagnoz-it PRO installation CD into your CD Drive & start installation a fresh as you did before.

 

2. After Virus attack, Invalid Password

Then goto > control panel > add remove program > Microsoft SQL Server 2005 > click Remove > select Diagnozit: Database Engine > click Next

On clicking next you will get the screen as below, please click on finish.

Reboot. Now insert Diagnoz-it PRO installation CD into your CD Drive & start installation a fresh as you did before.

 

3. Calculator/Body view error

If you see an error like this, it indicates your computer does not have proper SWF player.

Please click on Quit & Cancel the below window:

This software uses swf files. You can install it from the Installation CD>Utility>Flash Player folder.

Now you are ready to use calculators. If Diagnoz-it PRO is installed in the D Drive then in the above steps please change the path type C:\>D: then type the above command as instructed above.